RETURNS AND REFUNDS

Our commitment to delivering exceptional custom products tailored to your specifications is paramount. Prior to production and delivery, all items undergo a thorough review process, ensuring they meet your exact requirements. Each design is meticulously crafted and approved by you, guaranteeing satisfaction.

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Given the bespoke nature of our products and the collaborative effort invested in each project, we regret to inform you that we are unable to accept refunds or returns. Once you have signed off on the final design and production has commenced, the order is considered final and non-refundable.

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We understand the importance of transparency and clear communication throughout the design and production process. Our team works diligently to address any concerns or modifications to ensure your complete satisfaction before proceeding with production.

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In the rare event that an error occurs during production, resulting in a deviation from the approved design, we will take full responsibility to rectify the issue promptly at no additional cost to you. Your satisfaction is our top priority, and we are committed to resolving any discrepancies to uphold the integrity of our products and services.

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We appreciate your understanding of our refund policy, which is designed to maintain the highest standards of quality and customer satisfaction. Should you have any questions or require further clarification regarding our policies, please do not hesitate to contact our customer service team, who will be happy to assist you.

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Thank you for choosing Creative Merchandise Ltd for your custom product needs. We look forward to continuing to serve you with excellence and professionalism.